assign examination centres and conduct all examinations administered by us
handle results and certificates
provide you with information
deal with special requests.
2. What kind of service can you expect from us?
The staff at the Department will be ready to:
treat you with courtesy and respect.
answer your requests or queries in the shortest possible time.
be clear and helpful.
deal with complains quickly and fairly.
answer your phone calls promptly and identify ourselves.
We will also ensure our notice board is kept up to date.
3. How can you help us give you a better service?
You can help us to give a better service by:
treating our staff courteously
bringing your identity card with you
completing all application forms clearly, using block letters
bringing all the necessary documentation as specified on the application forms
applying for the examinations on time
reading the examination instructions and the time table we send you
reading the information posted on the notice board at the department
4. What examinations can you apply for?
You can apply for the following examinations:
Local and foreign General Certificate of Education exams (Matsec; University of London; AEB etc)
Vocational exams (City & Guilds; London Chamber of Commerce and Industry etc)
Local Public examinations (recruitment within the public service, Intra-Service exams;)
Engine drivers (Land & Sea); Wireman’s License A & B and other exams
published in the Government Gazette).
5. How can you obtain the Syllabus of any Subject?
All local and foreign subject syllabii are available on the respective website of the particular
Examining Board. Those persons who do not have excess to the internet can ask for the Syllabus
from the Customer Service of the Department or from the Gozo Examinations Centre.
You are allowed to view and take notes of the syllabus.
6. How can you know the dates and time of the examination?
For the Local and Foreign General Certificate of Education, and Vocational qualification, you can check the
dates and time of each examination from the Poster Time Table pinned on
the Notice Board of the Department and the Gozo Examination Centre. The
Poster Time Tables will be available well in advance before the start of
the registrations. The Poster Time Tables are also available at the school
intending to present candidates for the examination. For Local Public
Examinations, the Time Table is set after the closing date of the
registrations and will be published on the Notice Board of the Department
at least three weeks before the start of examinations.
7. How do you apply for the Foreign General Certificate of Education and Vocational Qualification?
You have to collect your application form from our Customer Service Unit at the Department or from the Gozo
Examinations Centre. You may also choose to apply online, through
our Website.
Application forms can also be collected from your school. You are to
complete your personal details on the form and indicate the subjects you
wish to sit for. You may either hand in your application form at the
department or at the Gozo Examination Centre, mail it, send to us by
E-Mail through our Website or hand it in at your school. You may also send
anyone to the department with the application on your behalf. Make sure
you have filled in the application form correctly and signed it. We will
give/send you a temporary receipt upon receiving your application form.
For Local Public Examinations
You can collect an application form five working days prior to registration. You may then hand it in, duly
completed at the department or at our centre in Gozo. We will ask you to
bring other documents such as a certificate of conduct issued by the
police, examination result slips and other relevant information as
requested in the call for applications. Payment has to be made when
handing in your application form. You will need your official identity
card at all times.
8. What happens after you apply?
Local and Foreign General Certificate of Education and vocational examinations.
Within one week of handing in your application, we will send you an invoice by post
identifying the amount due and the subjects applied for. Kindly make sure
that the invoice details are correct. It is imperative that if you do not
receive the Invoice within this time, you are to contact the department at
once. You should then pay at any Bank of Valletta or HSBC Malta PLC Branch
by the date printed on the invoice and the bank will give you a receipt.
Please remember to take the invoice with you.
9. What do you need for your examination?
You will need your official identity card to sit for any examination. If you are under fourteen years of age or
a foreign student you are required to have an ID card issued by the
Examinations Department. You have to present two passport size photos
(properly certified as to identification) together with the bank receipt
at the Customer Service Unit, of the Department or at the Gozo Examination
Centre to issue an ID card.
10. What do you expect from us for your examination?
We will send you your personal Time table/s (including index number, date and time of the examinations), the
location and the instructions of the examination/s ten working days prior
to the examination date. Please check the time table for any errors or
misprints. Should you have any problem kindly contact the department
within three days of receipt.
11. What do you do if you have a clash of subjects?
If you have any clash of subjects of different examining boards, we can change the starting time of one of the
subjects on condition that you are kept under strict supervision during
intervals. We regret that we cannot consider clashes of subjects between
Matsec and overseas examining bodies. Please inform the department of any
clash of subjects within three days of receiving your time table by
filling the appropriate form and handing it in at the Customer Service
Unit at the department or Gozo Examinations Centre. We will then send you
another time table with the new arrangements.
12. How do you obtain your Index Number when you sit for any Local Public Examination?
You will be given an Index Number by the Head of Centre, on the first day of the examination session to be used
throughout the whole examination sessions.
13. How do you know your results after the examinations are held ?
Local and Foreign General Certificate of Education and Vocational examinations results are received
in bulk and sent to individual candidates on the same day that the results
are received by the Department. As regards Local Public examinations these
are published on the Notice board of the department and an extract of Gozo
candidates results published on the Notice Board of the Gozo Examinations
Centre.
14. How will you know when to collect your certificates?
As soon as we receive the certificates from the examining bodies, we will check them against our
records. You can then collect them from the department. Bring your
identity card and result slip with you. Your parents/guardian can collect
your certificates on your behalf as long as they bring both your identity
card and theirs.
15. How do you know when the certificates can be collected?
We will inform you when to collect your certificates by issuing a press release in the Government Gazette,
announcing it on the national radio station and on channel 22 and
informing the Local councils through their department. We will also place
the information on our Notice Board at the Department and at Gozo
Examinations Centre. If you do not collect your certificates within six
months from the date of publication in the media, we will send them to you
by registered mail.
16. What happens if you ask for a confirmation of your results?
If you loose your certificate/s and if you require a confirmation of your result, the department can issue a
confirmation of result within six working days of your request free of
charge. You must give us the details of the examining body, the
examination sessions and if possible your index number to enable us to
trace your results from our records as quickly as possible.
17. What type of security is there during a payment?
We use industry standard encryption within the payment process.
Secure sessions
When you start the payment process you are said to be in a "secure session". You know you are in a secure session
if the URL address begins with https:// or a padlock symbol appears in the lower right hand corner of your browser.
Encryption
SSL technology is used within your payment session to encrypt information before it leaves your computer. This
ensures that no one else can read it.
Encryption converts your data into an encoded form before it's sent over the Internet. This stops any unauthorised
users from reading the information.