Examinations Department

EN | MT
Examinations Department
Welcome to the Examinations Department website

Our Vision
Mission Statement

Functions
Our Values
Our Customers
Our Service Standards

Our Vision

To create a user friendly examination environment.

Mission Statement

To administer Local and Overseas Examinations that fairly and fully allow demonstration of candidates' learning.

Our Customers

The Examinations Department responds to many customers particularly school-leavers, mature students, educators, education administrators, Examining Bodies and the general public.



Functions

The Department is responsible for the administration of:

- examinations for induction into the Public Service, public corporations and commercial partnerships in which the State has majority shareholding,
- intra-Service written Examinations;
- examinations for the issue of Local Licences;
- examinations on behalf of their parties.

The Department also acts as agent for Local and Overseas Examining Bodies responsible for the award of Academic, Vocational and Professional Qualifications.



Our Values

We share the ethical values of the Public Service and are specifically committed to:

- integrity - we act honestly, ethically and lawfully;
- responsiveness - we will respond effectively to the needs of the customers
- responsibility: we will accept accountability for our action;
- commitment - we will strive to give our best every task.

We strive to incorporate these values in all our dealings with our customers.

Our Service Standards

- Treat you with respect and courtesy
- Be responsive to your requests or queries in the shortest possible time
- Be clear and helpful in our dealings with you
- Deal with your complaints quickly in a honest and lawful manner
- Answer your phone calls promptly and identify ourselves what we expect from you.